RETURN, REFUND & SHIPPING POLICIES
Last updated October 12, 2020
RETURN & REFUND POLICY
All orders are final and no returns or refunds will be issued. Exchanges are offered for defective products within 14 days of order.
Defective products are defined as products that do not adhere to surfaces which the selected products were stated to adhere to. It is the customer’s responsibility to determine the suitability of the adhesive for the surface you are intending on placing it on in advance of purchase. Any requests for exchanges of defective products are subject to the review and approval of Social Distancing Stickers.
For further information, please contact us at firstname.lastname@example.org or by phone at (844)586-8273
For our standard In-Stock physical distancing decals, shipping is processed on the same day as long as an order is placed by 2PM PST M-F. Orders placed after 2PM PST M-F will be shipped out the next business day. Back-ordered stickers are generally back In-Stock within 2-3 business days and placed orders will be processed as soon as the decals are back In-Stock on a first-come first-serve basis. The duration for delivery depends on the Shipping Class you choose at checkout and the location you’re shipping to. For USPS First Class Mail should be delivered within 5 to 7 business days, and USPS Priority Mail should be delivered within 1 to 3 business days. For customized physical distancing stickers, you should expect printing to take 3-5 days after proof approval and 2-3 days to be delivered using USPS Priority Mail.
IMPORTANT NOTE: USPS delivery time and system updates for tracking are experiencing higher than usual volume for the available resources they have. This is causing customers to experience further delay during delivery especially for the USPS First Class Mail.
SHIPPING, INTERNATIONAL SHIPPING, AND REFUSED PACKAGES
Customers are responsible for all shipping costs associated with their order. We DO NOT refund shipping costs or additional fees in relation to shipping for ANY reason. We hold zero liability regarding lost, damaged or stolen packages and cannot offer any refund for such claims. There may be restrictions or Customs fees based on the particular province or locale. We always recommend contacting the local Customs Agency and inquire regarding any possible restrictions before an order is placed. The additional fees are custom/duty fees from the receiving country. We do not have access or control to the rate amounts charged. The customer may accept the additional fees or refuse the package. If a package is returned to our facility, we would only be able to provide a refund on the amount paid for the products. If the customer refuses the package(s) for any reason(s), a 15% restocking fee and shipping charge will be incurred upon the customers encumbrance. This includes any package(s) seized by Customs of the receiving country for all international shipments. In addition, we must have physical possession of the returned or refused package prior to processing any refunds.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
SSB Investments Inc 2909 OREGON CTUNIT B-2/B-3 TORRANCE, CA 90503 United States Phone: (844) 586-8273 email@example.com